User Privacy Policy

We are Golden Crown Casino. This Privacy Policy explains how we collect, use and protect personal data when you register, deposit, play and contact support. It covers the types of information we take - personal details, technical data and transaction records - and the ways that data is processed for account management, payments, verification and security. The policy also sets out cookies, user rights, third-party sharing and how we update these rules. Read the sections below to understand your choices and how to contact us about your data.

Types of data collected

Personal information - name, date of birth, email, phone number and ID documents when verification is required.

Technical data

IP address, device type, browser, operating system, session logs and location data derived from IP for compliance and security.

Transactional data

Deposit and withdrawal history, payment method details, currency (A$) transactions, bet history and account balance movements.

How information is used

Account setup, KYC and age verification, processing deposits and withdrawals, and managing bonuses where applicable. Fraud prevention and compliance with legal obligations. Customer support and responding to enquiries. Basic analytics to monitor site performance and game availability.

Data protection and security

Encrypted data transfer and secure storage for sensitive records. Access limited to authorised staff and contractors who need data to perform services. Regular security reviews and measures to reduce unauthorised access. Retention of records only as required for compliance, disputes and business needs.

Cookies and tracking technologies

Cookies and similar technologies used to maintain sessions, remember preferences and analyse site usage. Third-party tracking for analytics and payment processing. You can control cookies via browser settings; blocking some cookies may affect site functionality.

User rights

Access - request a copy of your personal data. Correction - request updates to inaccurate information. Deletion - request removal where no legal retention applies. Restrictions - object to processing in certain cases. To exercise rights, contact our support team and provide identity verification.

Data sharing and third parties

Shared with payment processors, verification providers, game suppliers and authorised service partners to operate accounts and process transactions. Shared information is limited to what is necessary for the service. We do not sell personal data. Transfers may occur to jurisdictions required for service delivery and compliance.

Updates to this policy

Policy changes published on this page with an effective date. Material changes will be notified via account messages or email where required. Continued use after an update means acceptance of the revised terms. Check this page periodically for the current policy.