Get in touch with our team
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact us by email, live chat or phone for help with account verification, deposits, withdrawals or access problems. Use the channels below to lodge a request, upload ID or report a technical fault. A team member will acknowledge your enquiry and follow up via your preferred contact method during our stated service hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat, email, verification help |
| General enquiries | [email protected] - billing and account queries, payments |
| Affiliate enquiries | [email protected] - partner sign-ups and commission queries |
| Phone | +61 2 4917 2836 - voice only. Call charges may apply. |
| Working hours | Mon-Fri, 08:00-20:00 AEST. After hours via live chat. |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues or when you need to submit documents. Include a clear subject line and your up-to-date contact details so we can identify your account and act promptly. Attach any relevant files and state the issue concisely to avoid delays in processing.
Send us a message
Response Time
Support requests are usually answered within one business day. Simple queries and account questions are handled quickly, while more complex issues may take longer depending on their nature. If you need urgent help, use live chat for the fastest response; email enquiries are processed in order and you’ll receive an update as soon as possible.
Feedback
Have feedback, suggestions or ideas to improve the website? Send them our way - we review every message carefully and use your input to improve the service and user experience. Your comments help us tweak games, payment options and support, prioritise fixes and roll out better promos. Quick notes or detailed suggestions are welcome.